Terms of service
The terms on which shops use isitdone. Last updated: 11 November 2026 · Alpha release.
The service
isitdone is a hosted repair-tracking platform for phone and device repair shops: repair tickets, intake checklists, parts inventory, customer tracking pages, notifications and receipts. We provide the software; each shop runs its own business on it.
During Alpha, the service is provided for evaluation with invited shops. Features may change as the product develops, and shops should keep appropriate exports and backups of important business records.
Plans and billing
When paid billing is enabled, plans are billed monthly in advance through Stripe. By starting a paid plan you authorise Stripe to charge your payment method on each renewal until you cancel. A deployment may disable paid checkout while Stripe is not configured.
You can change or cancel your plan at any time from the billing settings; cancellations take effect at the end of the current billing period. Fees are non-refundable except where required by law.
Shop responsibilities
Shops are responsible for the accuracy of the data they enter, for keeping their account credentials safe, and for using the service lawfully — including having a lawful basis for the customer data they record and protecting device unlock information entrusted to them.
The contract for a repair is between the shop and its customer. Each shop's own terms, pricing and warranty commitments are printed on its receipts and apply to its customers; isitdone is not a party to those contracts.
Liability
The service is provided with reasonable skill and care. We are not liable for lost profits, lost data caused by your own deletion, or indirect or consequential loss. Nothing in these terms excludes liability that cannot be excluded by law.
Our aggregate liability to a shop in any 12-month period is capped at the fees that shop paid us in that period.
Termination
You can close your account at any time. We may suspend or terminate accounts that breach these terms or use the service unlawfully, with notice where practicable.
On termination your shop's pages go offline and your data is deleted or anonymised after a short grace period, subject to legal retention requirements.
Contact
Questions about these terms or the service can be sent to support@isitdone.app. The legal operator's identity and registered details must appear on the subscription invoice when paid billing is used.