Your repair shop, properly organised
isitdone keeps every ticket, customer and part in one place, and lets customers check on their repair themselves. Less ringing, more repairing.
Free plan included · No credit card required · Set up in minutes
No mock-ups. This is the product
Three screens you will use every day, exactly as they ship.
Book it in
A ticket at the counter in about a minute — device, customer and condition checklist, signed off before work begins.
They track it themselves
Customers scan a QR code and follow progress live on a page with your name on it. The phone stays quiet.
Know your stock
Every screen and battery accounted for, with a quiet nudge before you run out of the one you need.
Counter, bench and back office, in one place
Paper tickets, spreadsheets and group chats can be retired. The full repair workflow is covered out of the box.
Repair tickets
Every job from intake to pickup, with custom statuses, priorities and a full audit history.
Pre-repair checklists
Device condition, passcodes and accessories recorded at intake — signed off before any work begins.
QR customer tracking
Customers scan a code and watch live status on your branded page. Fewer “is it ready?” calls.
Parts inventory
Know what is in stock and what it cost, with a warning before a part runs out.
Email notifications
Automatic updates when a device is diagnosed, approved or ready — receipts carry your terms.
Team & multi-shop
Assign work to technicians and run one shop or many. Each shop keeps its own data and branding.
Drop-off to pickup, in three steps
Book the repair in
Create a ticket at the counter, capture the device details and run a pre-repair checklist with the customer.
Fix it and update status
Assign the job to a technician and move it through your statuses. Automatic emails keep the customer posted.
Customer tracks and collects
They scan a QR code to follow progress, then collect with a printed receipt — terms and all.
Simple plans that scale with your shop
Start free and upgrade when the queue gets long. Every plan includes tickets, tracking, and notifications.
Free
For trying it out on your own bench.
- 25 repair tickets per month
- 1 technician
- 25 parts in inventory
- QR customer tracking
- Email notifications
- Powered by isitdone branding
Pro
Billed monthly after your free trial
For busy shops with a small team.
Everything in Free, plus:
- 500 repair tickets per month (£0.05/ticket overage)
- 5 technicians
- 500 parts in inventory
- SMS notifications (100 texts/month included)
- Custom branding (logo on tracking pages & emails)
- Invoicing & payment tracking
- Email support
Business
Billed monthly after your free trial
For multi-counter and multi-shop operations.
Everything in Pro, plus:
- Unlimited tickets, technicians & parts
- Multi-location dashboardNewly Added
- 1,000 SMS texts/month included
- Role permissions & staff activity log
- Advanced reporting & data export
- Priority support
14-day free trial of paid plans — no card required
Ready when you are
List your shop on the free plan. No credit card, no fuss — you could be taking tickets this afternoon.